Fuad's CV
Profile summary
Experienced Import Export Specialist with 18 years of expertise in trade logistics and retail operations across the UAE. Managed the full logistics cycle including customs clearance, inventory control, and P&L analysis while driving team performance and client satisfaction. Committed to maintaining high standards of operational excellence and customer service. Fluent in English, Arabic, and Amharic with UAE resident status.
Career highlights
Retail Operations Management: Directed daily retail operations including team supervision, inventory, performance appraisals, team scheduling, and P&L analysis at Al-Futtaim Watches and Jewelry.
Logistics and Customs Coordination: Managed the full logistics cycle including customs clearance, inspection, port documentation, packing, and transportation for both air and sea freight.
Leadership Certification: Completed the Supervisory and Leadership Skills Certificate from Al-Futtaim Training College in May 2009.
Key skills
Professional experience
Reported to operations leadership while managing trade logistics and supply operations. Coordinated cross-functional workflows for regional transport and client fulfillment.
- Procured goods for clients based on specific needs and market trends.
- Supervised packing, transportation, and delivery for both air and sea freight.
- Handled full logistics cycle including customs clearance, inspection, and port documentation.
- Delivered consistent customer service ensuring client satisfaction and retention.
Directed daily retail operations across inventory management, customer experience protocols, and financial analysis. Supervised staff performance and team scheduling while tracking stock levels, shrinkage, and competitor merchandising strategies. Managed P&L reviews and expense control measures to support broader commercial goals.
- Trained and motivated retail team members to drive sales performance and maintain established service standards.
- Managed performance appraisals and scheduling frameworks for store personnel.
Shaped sales and customer experience strategies across retail locations, steering team execution and operational workflows. Maintained alignment between visual merchandising standards and commercial objectives.
- Executed telephone sales operations and provided detailed product information to clients.
- Resolved customer complaints to maintain brand standards.
- Reported sales metrics and supported merchandising initiatives.
Managed the full logistics cycle for FAMA General Trading FZC, overseeing customs clearance, inspection, and port documentation while supervising air and sea freight transport operations. Procured client goods according to specific requirements and market trends.
- Coordinated packing, transportation, and delivery workflows for both air and sea freight shipments.
- Maintained high-level customer service standards to support client satisfaction and retention.
- Managed telephone sales and product information services for regional clients.
- Resolved customer complaints while maintaining brand integrity standards.
Education
Construction Technology
Certifications
Languages
English · Professional
Arabic · Professional
Amharic · Professional